Thorough quality controls ensure that your watch has been tested before leaving the factory. However, material defects can't always be completely avoided.
Temporex Lifestyle GmbH provides a 2-year manufacturer's warranty worldwide from the date of purchase for cases of material and manufacturing defects. This manufacturer's warranty is granted without prejudice to the statutory warranty claims. The warranty covers the functioning of the movement and the impeccable craftsmanship of the watch. It doesn't cover batteries, wear and tear on the case, glass or band, and damages resulting from improper use (accidents, glass breakage, water damage, torn-out crown). Within the warranty, manufacturing defects will be repaired by us free of charge. If the watch can't be repaired, it will be replaced with a comparable model. Liability for indirect and consequential damages is excluded.
Please register your warranty claim in the returns portal. Here you will also receive your return label.